Interactions with clients

I thought I’d start today with a story about interactions with clients.  In the last batch of orders I had some whole bean Croydon Blend delivered to a first time customer.  Sendle had kindly informed me that the delivery had been successful and I subsequently received this email:

 

"Coffee received. Thankyou.


I put some in a cup with boiling water and milk and it did not seem to do much. The one I have been using previously is called Maccona and its got smaller grains which melt away quickly and taste good. Am I doing something wrong? Sorry if I am being dumb I don't know much about coffee.”

 

What on earth do you think when you receive an email like that?  Is it a joke?  Maybe!  Is it serious?  Low probability but a terrible outcome.  So I called.  Thankfully it was a joke.  The customer has been making excellent coffee for over a decade with a La Pavoni pump machine.  We were crying with laughter.

 

I read the email to my family at dinner last night and couldn’t help but cry with laughter again.  It’s wonderful what a belly laugh can do for you.  Thanks AM for the email!

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